Legal

Terms of Service

Last updated: August 3, 2026

These Terms of Service (“Terms”) govern your access to and use of Swap College Marketplace (“Swap”, “we”, “us”, “our”), including our mobile application and website at swapcollegemarketplace.com. By creating an account or using Swap, you agree to these Terms. If you do not agree, do not use the Service.

1. Who operates Swap

Swap College Marketplace is operated under the Swap College Marketplace brand. Swap provides a campus marketplace that helps verified students list, discover, message about, and complete buy and rent transactions with peers at their institution or permitted campuses.

For questions about these Terms, contact support@swapcollegemarketplace.com.

2. Eligibility and age

• You must be at least 18 years old and a student (or otherwise eligible user) with a valid institutional email address where required for registration.
• You must provide accurate registration information and keep your profile current.
• You may not use Swap if your account has been suspended or terminated, or if you are prohibited by applicable law from using the Service.

3. The Service

Swap enables users to:

• Create and manage listings for items offered for sale and/or rent
• Browse, search, and filter listings within permitted campuses
• Message other users about listings and transactions
• Complete payments through our integrated payment partners
• Coordinate pickup, return, and handoff using in-app transaction tools

Swap is a platform connecting buyers and sellers. Except where stated, Swap is not a party to transactions between users and does not take title to items listed on the platform.

4. Accounts and security

• You are responsible for safeguarding your login credentials.
• You are responsible for activity under your account.
• Notify us promptly if you suspect unauthorized access.
• We may require email verification, campus affiliation, or additional checks before enabling certain features.

5. Fees

Swap charges a 5% platform service fee on completed transactions as configured in the app at checkout or in seller earnings summaries. Unless otherwise disclosed, this fee is deducted from amounts payable to the seller. We may update fee disclosures in the app; continued use after notice constitutes acceptance of updated fees where permitted by law.

6. Buy, rent, deposits, and refunds

6.1 Purchases (buy)

• When you purchase an item, payment is processed by our payment provider (such as Stripe). Funds may be held until handoff or completion steps defined in the transaction flow are satisfied.
• Buyers and sellers must cooperate in good faith to complete pickup or delivery as agreed in the app.

6.2 Rentals

• Rental listings specify rental price and terms shown at checkout. Renters must return items in the condition required by the listing and transaction instructions.
• Late return, damage, or failure to return may affect deposit handling and support review.

6.3 Deposits

• Certain rentals require a security deposit, shown before you confirm payment.
• Deposits are held according to the transaction workflow and may be released, partially retained, or refunded based on return confirmation, reported damage, or dispute outcomes.

6.4 Refunds and cancellations

• Refund eligibility depends on transaction status, user actions (such as cancellation before handoff), and applicable platform rules shown in the app.
• Chargebacks or payment disputes processed outside Swap may affect account standing and transaction outcomes.

7. Disputes between users

• Users should first attempt to resolve issues directly through in-app messaging.
• You may contact Swap Support with transaction details, photos, and messages. We may review evidence and apply platform policies.
• Swap may hold or adjust fund release, deposits, or account actions while a matter is reviewed. Our operational decisions under these Terms are made in good faith to enforce platform rules; they do not replace your legal rights where applicable law requires otherwise.

8. Prohibited items and conduct

You may not list, offer, or use Swap for:

• Illegal items or services, including weapons, drugs, stolen goods, or counterfeit products
• Items prohibited on campus or by applicable law (including certain hazardous materials)
• Fraud, misrepresentation, or bait-and-switch listings
• Harassment, hate speech, threats, or abuse of other users
• Spam, scraping, or unauthorized automated access
• Circumventing fees, off-platform payment for Swap-originated deals, or identity fraud
• Content that violates intellectual property or privacy rights of others

We maintain content standards and may block or remove listings that contain prohibited wording or categories.

9. Enforcement, suspension, and termination

• We may warn, restrict, suspend, or permanently ban accounts that violate these Terms, our policies, or applicable law.
• Users may report listings, messages, or accounts through in-app reporting tools. We may remove content, pause listings, or ban users based on reports and investigations.
• You may delete your account through in-app settings where available. Some transaction records may be retained as described in our Privacy Policy.

10. Intellectual property

Swap’s app, website, branding, and software are owned by Swap or its licensors. You retain rights in content you upload, but grant Swap a license to host, display, and use that content to operate the Service.

11. Disclaimers and limitation of liability

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SWAP DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SWAP IS NOT LIABLE FOR USER CONDUCT, ITEM QUALITY, OFF-PLATFORM MEETUPS, OR INDIRECT OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

12. Governing law

These Terms are governed by the laws applicable to Swap College Marketplace’s operation of the Service, without regard to conflict-of-law rules. Where required by consumer protection law, mandatory local rights remain unaffected.

13. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page and update the “Last updated” date. Material changes may also be communicated by email or in-app notice. Continued use after changes become effective constitutes acceptance where permitted by law.

14. Contact

Questions about these Terms:
Email: support@swapcollegemarketplace.com
Organization: Swap College Marketplace
Website: https://swapcollegemarketplace.com

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